Privacy Policy

1. Who We Are

Prescon (Pty) Ltd ("Prescon", "we", "us", or "our") operates the website at prescon.co.za and provides statement reconciliation software as a service to pharmacies in South Africa.

This Privacy Policy explains how we collect, use, and protect information when you visit our website or submit an enquiry. We do not sell products through this website.

2. Information We Collect

We only collect personal information that you voluntarily provide to us. This occurs when you:

• Submit a demo request through our contact form
• Send us an email directly
• Contact us by phone or WhatsApp

The information collected may include:

• First name and surname
• Pharmacy or business name
• Email address
• Contact telephone number
• Any message or notes you choose to include

We do not collect any payment information, as no purchases are made through this website.

3. How We Use Your Information

We use the information you provide solely to:

• Respond to your demo request or enquiry
• Schedule and conduct a product demonstration
• Follow up after an initial conversation, where relevant
• Improve our service based on general feedback

We will not use your information for unsolicited marketing, and we will not add you to any mailing list without your explicit consent.

4. Legal Basis for Processing (POPIA)

Prescon processes personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). The legal basis for processing the information you submit is:

• Your consent, given when you voluntarily submit a contact or demo request form
• Legitimate interest, where we have a reasonable business reason to process your information in order to respond to your enquiry

You may withdraw your consent at any time by contacting us at support@prescon.co.za.

5. How We Store and Protect Your Information

Enquiry submissions received through our website are delivered directly to our internal email inbox. We do not operate a public-facing database of enquiry records on this website.

We take reasonable technical and organisational precautions to protect your personal information, including:

• Using encrypted email transmission (TLS)
• Restricting internal access to enquiry details to authorised personnel only
• Not storing your information on third-party advertising or analytics platforms

6. Sharing Your Information

We do not sell, rent, or trade your personal information to any third party.

We may share your information with trusted service providers who assist us in operating the website or delivering the demo (for example, our email hosting provider), strictly for those purposes and subject to appropriate confidentiality obligations.

We may disclose your information if required to do so by law or in response to a valid legal request from a South African authority.

7. Cookies and Website Analytics

This website is an informational site. We do not currently use advertising cookies, retargeting pixels, or third-party tracking scripts.

If we introduce analytics tools in future, we will update this policy accordingly and, where required, obtain your consent.

8. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to any legal retention obligations
• Object to or restrict the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at support@prescon.co.za. We will respond within a reasonable time in accordance with our POPIA obligations.

The Information Regulator of South Africa can be reached at www.inforegulator.org.za or inforeg@justice.gov.za.

9. How Long We Keep Your Information

We retain enquiry details only for as long as necessary to respond to your request and manage an ongoing business relationship. If you do not proceed with a demo or subscription, we will not retain your personal information beyond six months from the date of your initial enquiry, unless you have asked us to keep it on file.

10. External Links

Our website may contain links to third-party websites (for example, our WhatsApp contact). We are not responsible for the privacy practices of those sites and encourage you to review their own privacy policies before submitting any personal information.

11. Children's Privacy

This website is intended for use by pharmacy professionals and business owners. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted information to us, please contact us at support@prescon.co.za and we will delete it promptly.

12. Changes to This Policy

This Privacy Policy may be updated from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of the website after any changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please get in touch: